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This store has earned the following certifications.
Sleeping Accessories / Full Topper
Our KELTARO Pillow Top Mattress Toppers are made from skin-friendly viscose sourced from bamboo. This certified OEKO-TEX standard 100 fabric ensures you receive the best in comfort and safety.
Unlike ordinary mattress pads, our topper provides a superior softness that can help you sleep soundly through the night, ensuring quality rest each and every night.
Each KELTARO mattress topper has an elastic pocket that fits mattresses up to 8-21". No matter how you move during the night, these toppers stay securely in place, ensuring a snug fit.
Machine washable and easy to care for, our toppers can be cleaned in a large capacity washing machine with cold water. Moderate heat drying is safe, yet avoid ironing or dry cleaning. This ensures long-lasting durability without fading, shrinking, or tearing.
Our vacuum-packed toppers may not be immediately fluffy upon opening. To achieve maximum fluffiness, we recommend air-drying naturally, exposing to sunlight, or using a low-temperature dryer for 12 hours.
We are dedicated to your happiness. If you are not satisfied, reach out to our customer support team. We will work to ensure your contentment and resolving any issues to your complete satisfaction.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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